Omni-channel retail strategies in today’s market need a shift from one size fits all adoption thought process. The Omni-channel landscape is about finding a custom fit for the customer and their experience.
- Beyond the buzzwords, what does omnichannel actually mean for the average retailer? Why does it matter?
- What are the key drivers of the change towards omnichannel?
- How are stores adapting towards omnichannel?
- What are some omnichannel quick wins and must-haves that retailers should know about?
- What impact is omnichannel having on retail KPIs?
- Where is omnichannel retail headed next?
About Our Guest: Jack Stratten:
Jack is an experienced trends speaker, writer and researcher who’s worked with Insider Trends since its inception. His specialist topics cover all aspects of retail, from stores and supply chains to commerce and sustainability. He’s continually been monitoring best practice in global retail at Insider Trends and his expertise lies in omnichannel strategy and innovation.
Jack has delivered presentations, retail safaris and workshops to blue-chip brands including Nike, Johnson & Johnson, BNP Paribas, EE, Ikea, Shell, Aggregate Industries, Galeries Lafayette, Freeths, Marks & Spencer, Jaguar Land Rover, Costa Coffee, Diageo, Unibail Rodamco Westfield, Nespresso, Microsoft, The National Trust, Twilio and LVMH.
Jack has also worked with the British Library to create and deliver trend seminars and presentations for business leaders. Jack has presented to a range of audiences, from seminars of 20 people, to events attended by thousands. He’s also a skilled host and moderator. Clients appreciate how he blends a deep understanding of retail, innovation and business strategy with a relaxed, spontaneous and humorous style.
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Host: Carlos Diaz
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